Sprout Social Reviews

SproutSocial is a comprehensive social media management platform that offers a wide range of features and benefits:

• Social Media Analytics: Allows for tracking and analyzing social media performance.
• Social Content Management: Helps in creating, scheduling, and publishing content across different social media platforms.
• Conversation Tracking: Tracks and manages conversations with customers across different social media platforms.
• Automated Publishing: Automates the process of scheduling and publishing posts.
• Smart Inbox: Combines engagements from different social networks into one unified inbox.
• Brand Monitoring: Executes real-time brand monitoring with keyword, hashtag, and location searches.
• Contact Views: Provides access to shared customer records and conversation history.
• Message Completion: Allows marking messages as complete and filtering them from view in the inbox.
• Collision Detection: Shows real-time indicators when a teammate is viewing or responding to a message.
• Review Management: Monitors and manages business reviews across various platforms.
• Paid Ads Comment Moderation: Tracks activity on paid posts by monitoring and engaging with comments on ads.
• Custom Inbox Views: Streamlines workflow with custom inbox views to prioritize and focus on messages that require attention.
• Case Management: Creates customer care cases from inbound social messages.
• Message Tagging: Keeps the inbox organized and reports on activity by creating and applying custom tags to inbound social messages.
• Engagement Reporting: Analyzes response rates and times to benchmark engagement goals and improve social media responsiveness.
• Social Listening: Monitors and analyzes what's being said about a brand on social media.
• Employee Advocacy: Empowers employees to share approved content across their own social networks.

These features help businesses deliver delightful customer experiences, make informed decisions through data, and create a powerful brand persona on social media. It's not just about publishing content and tracking followers; SproutSocial digs deeper, enabling businesses to unlock the full potential of social for every area of their organization. It integrates with the tools you love, including Salesforce Service Cloud, Google Analytics, and Tableau, delivering critical insights that unite teams around one core audience.

SproutSocial offers several pricing plans:

• Standard Plan: $199 per seat/month when billed annually, or $249 per seat/month when billed monthly. This plan includes 5 social profiles, an all-in-one social inbox, post scheduling, a social content calendar, review management, profiles, keywords and locations monitoring, group, profile and post-level reporting, paid promotion tools to boost Facebook posts, and iOS and Android mobile apps.

• Professional Plan: $299 per seat/month when billed annually, or $399 per seat/month when billed monthly. This plan includes everything in the Standard plan, plus unlimited social profiles, competitive reports for Instagram, Facebook, and Twitter, message tagging, custom workflows for multiple approvers and steps, scheduling for optimal send times, saved replies, a digital asset and content library, brand-level engagement reporting, trend analysis for Twitter keywords and hashtags, and paid social reporting for Facebook, Instagram, Twitter, and LinkedIn.

• Advanced Plan: $399 per seat/month when billed annually, or $499 per seat/month when billed monthly. This plan includes everything in the Professional plan, plus message spike alerts for increased message activity, chatbots with automation tools, sentiment in the Smart Inbox and Reviews, rule builder for automated actions, automated link tracking, CSAT and NPS surveys, scheduled report delivery, helpdesk and CRM integrations, feature visibility controls, external approvals, and organized tags.

• Enterprise Plan: Custom pricing. This plan includes everything in the Advanced plan, plus tailored implementation and onboarding, professional consulting services, 24/5 prioritized customer support, and additional premium solutions.

All plans come with a 30-day free trial. No credit card is required to start the trial. Note that the prices are per user, per month, and the number of social media profiles that can be managed varies by plan. The more extensive the features, the higher the cost of the plan. It's important to choose a plan that fits the needs and budget of your business. For more detailed information, consider visiting the official SproutSocial website.

SproutSocial accepts payments via credit card or PayPal, entered into the app, and charged on a monthly or annual basis. Some plans qualify for invoiced payment, where SproutSocial will issue an invoice payable via check, wire transfer, ACH transfer, credit card, or PayPal. For those using a credit card to process payments, all receipts are sent automatically on your billing date to the email address with which you log in to SproutSocial. PDF versions of your receipts are also available by navigating Account and settings > Billing. If you pay via your PayPal account, you should have all of your transaction history visible in PayPal. If you want to receive a monthly receipt, consider switching to a credit card payment. If you pay automatically, you can access your outstanding invoices, billing details and past invoice history in SproutSocial. You need the Manage Billing permission to view the Billing & Plan page. If you’re unable to view this page in SproutSocial, contact your Account Owner to request permission. Note: This functionality currently doesn't support those billed via PayPal. You can view and download your invoices in-app by: Log into SproutSocial using your credentials. Navigate to Account and settings > Settings. Click Billing & Plan under Account. From here, you can click View or Download to see your invoices, save copies as well as pay your outstanding or forthcoming invoices. Note: You can only pay in SproutSocial if the balance owed is less than or equal to $10,000. Otherwise, you'll pay via your invoice, not in SproutSocial. Whether you pay in-app or are an out-of-app payer, you can add email addresses of your billing contacts in the Billing & Plan section. You can add any valid email addresses, regardless if the email address belongs to a SproutSocial user or not. Note: You must have the Manage Billing permission to add billing contacts. Work with a Customer Success manager to make any adjustments to your payment method. SproutSocial accepts ACH, check or wire for upfront annual subscriptions only. All other payments are only accepted via credit card in the SproutSocial app.